End-of-Sales Notification Frequently Asked Questions

As you may know, Symantec acquired TC TrustCenter, including the US-based business operating as PGP TC, Inc. (collectively, “TC TrustCenter”) as part of the acquisition of PGP Corporation in June 2010. Symantec has listened carefully to its customers and partners and evaluated how to best serve its customer base, including those currently using products and services from TC TrustCenter, and concluded that concentrating resources on the current suite of Symantec Identity and Authentication Services offerings is the best way to deliver state-of-the-art products and services to customers and partners.

With the exception of products sold to device manufacturers via CI Plus (i.e., CI Plus Device Credentials), all TC TrustCenter products (Enterprise and Retail) will be placed on an end-of-sale status.

No, your support will remain as before. TC TrustCenter customers will continue to receive the same level of customer support, available either from the TC TrustCenter website (https://www.trustcenter.de/en/infocenter/submitting_inquiries.htm) or by telephone. Issued certificates will continue to be supported throughout their normal validity period or the end-of-life date, October 30, 2014, whichever comes first.

Symantec is deeply invested in the success of its customers. Existing customers whose contracts end before, October 31, 2013, will have the opportunity to renew their contract for one-year (one time) to enable adequate transition time between their current solution and an alternative.
All certificates, both previously-issued and issued after the notice period, will be supported through the contract expiration or end of certificate validity or the end-of-life date (whichever comes first). All TC TrustCenter services will also be renewable one-year (one time), and will be supported through the contract expiration or the end-of-life date, October 30, 2014, whichever comes first. The end-of-life date will be reviewed periodically to determine if modifications are appropriate based upon business needs.
At the end-of-life date, all certificates will be revoked.

Following the 90-day notice period, customers will be able to purchase and issue certificates with one-year validity. Multi-year certificates will no longer be available for sale at the conclusion of the 90-day notice period.

CI Plus products and licensees will be unaffected by the end-of-sale. Symantec remains committed to CI Plus Device Credentials and CI Plus licensees for the long-term. We will migrate the infrastructure required to maintain CI Plus Device Credentials to the US. This consolidation will enable Symantec to enhance the platform and service experience for the CI Plus licensees moving forward.

No further feature enhancements or modifications will be made to TC TrustCenter products placed on end-of-sale status. All TC TrustCenter products, except for CI Plus Device Credentials, will be on an end-of-sale plan and focus will be exclusively on “Severity 1” product/service bug fixes from the announcement until the end-of-life date, October 30, 2014 (i.e., no change orders, enhancements or lower severity product/service bugs will be performed).

“Severity 1 problems include any events that have major adverse impact on the operations of the system and on end users' use of the User Authentication Service(s), such as the problem types described below. A customer cannot classify a problem as Severity 1, and Symantec will not classify an issue as a Severity 1 problem, unless a Customer Administrator with immediate access to the affected system(s) and related information contacts Symantec by telephone to request support.
- System or application unavailability that prevents critical transactions from being processed
- Online application outages that significantly impact the online availability of the User Authentication Service(s)
- Telecommunications interruptions that lead to a major disruption of the User Authentication Service(s)
- Consistent degradation of availability

For products that will be placed on end-of-sale status (i.e., all with the exception of CI Plus Device Credentials), there are no changes to the manner in which end customer data will be treated in accordance with German Privacy Law. 

Existing customers whose contracts end before, October 31, 2013, will have the opportunity to renew their contract for one-year (one time) to enable adequate transition time between their current solution and an alternative.
Following such one-time, one-year renewal of a customer contract, all contracts would expire without taking further actions. If the contract has no end-date, contracts will be terminated upon the end-of-life of the service.
Existing customers whose contracts expire on, or after, October 31, 2013 will not be able to renew, but will continue to receive service until their contract end date or the end-of-life date, October 30, 2014, whichever comes first.

Sales personnel are available to answer any questions about Symantec’s complete suite of products. To contact a Symantec sales representative please email:
Europe:    emea_sales@symantec.com
America:   Click Here